ISS Insights

Our People Stories

Discover inspiring ISS people stories from across Australia, showcasing the diverse backgrounds, career journeys, and frontline experiences of our Placemakers across healthcare, education, energy and resources, defence, remote services, catering, cleaning, facility management, and more — highlighting how our people create places where people and businesses thrive.

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Customer story

5min read

A five-star location with seven-star service

ISS is transforming services at Mikonkatu 7 in Helsinki. Owned by Ilmarinen, the renovated property will feature a vibrant restaurant hub for tenants and city visitors.

Customer story

4min read

A fossil-free construction project driving social and environmental sustainability

The Zero Emission project by a global automotive manufacturer, ISS Sweden and partners highlights how sustainable practices improve environmental impact and worker well-being.

Customer story

5min read

A new foundation for data-driven facilities management operations

ISS has strengthened its strategic partnership with a leading European bank by implementing FMS@ISS, enabling a robust data strategy to support new contract objectives.

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Customer story

6min read

Building more sustainable workspace solutions

ISS supports a multinational banking customer with sustainable facilities management, reducing water usage, limiting waste, and cutting packaging consumption.

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Customer story

7min read

A critical partnership that keeps society going

For over a decade, ISS has supported Suomen Erillisverkot in Finland with reliable technical services, energy management and facility operations.

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Customer story

6min read

Driving strategic direction via Capital Investment Planning

ISS delivers complex capital projects across 30+ countries, deploying integrated asset replacement solutions for a global manufacturing client’s production facilities.

Customer story

9min read

Healthcare support services work flexibly to tackle cost pressure

For 25 years, ISS has supported Bethesda Hospital in Basel with integrated facilities services, demonstrating the value of long-term partnerships in healthcare.

Customer story

4min read

Helping clients achieve responsible water use throughout their operations

ISS partnered with a global manufacturing client to integrate ESG objectives into operations, strengthening sustainability initiatives at a major manufacturing site in Mexico.

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Customer story

5min read

Risk mitigation through supplier assurance

ISS strengthens supply chain risk management through strong governance, technology and its Supplier Assurance Programme, helping global clients focus on core business goals.

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Customer story

8min read

Saving time and money with Integrated Facility Services

ISS helped a multinational engineering company transform its facilities management approach, improving quality, safety and compliance while reducing operational costs.

Customer story

6min read

Supporting Vattenfall’s sustainability strategy

ISS supports Vattenfall’s mission of fossil-free living by delivering sustainable facilities management services across more than 300 sites in Germany.

Customer story

7min read

The Uetlihof - Office City of Superlatives

ISS supports facilities operations at Credit Suisse’s Uetlihof campus in Zurich, Switzerland’s largest office complex and a key technical centre for the bank.

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Blog

6min read

Me-We-Us: Building a culture-driven workplace at Nordea

Nordea’s Chief People Officer Christina Gadeberg explains how the Me-We-Us mindset shaped the bank’s return-to-office strategy and created a more home-like workplace.

Blog

5min read

Convenience at your fingertips with the Workplace app

The ISS Workplace app helps improve employee engagement and productivity by streamlining daily tasks and supporting hybrid work with smarter workplace technology.

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Blog

7min read

Driving productivity and engagement in the workplace by prioritising health and inclusivity

ISS hosted a LinkedIn Live event on 9 December 2024 exploring how healthy and inclusive workspaces can drive employee wellbeing and business success.

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Blog

6min read

EY and ISS partnership drives positive outcomes

ISS and EY use a Vested partnership model to deliver integrated workplace and facilities services across more than 100 EY locations in the Nordics.

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Blog

7min read

Bridging technology and service for a better workday

In this interview, ISS Head of Digital Components Timo Sender discusses the Workplace app and how it is improving the employee workday with new digital functionality.

Blog

4min read

Belonging before retention: Why the future workplace must feel human

At the Copenhagen launch of the Evolving Workplaces: Find Your Space to Thrive report, Caroline Hart Sehested of FutureTalent challenged traditional workplace success metrics like retention.

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Blog

8min read

EY Nordics: Embracing the future of work through trust, tech and human connection

EY Nordics embraces hybrid work and trust-based leadership, empowering employees to choose where, when and how they work in a technology-enabled workplace.

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Blog

7min read

Together is better: four steps for partnering with your workplace services provider

ISS EVP Andrew Price shares four steps to build successful workplace service partnerships and explains how a win-win approach drives value and innovation.

Blog

7min read

How Innovation Is Transforming Facilities Management

Innovation and collaborative partnerships are transforming workplaces, enabling organisations to improve efficiency, performance and value through smarter solutions.

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Blog

3min read

ISS is accelerating towards a greener future through vehicle electrification

ISS is advancing sustainability by electrifying its vehicle fleet, reducing emissions and strengthening its commitment to responsible business practices.

Blog

4min read

ISS leads the way towards a plastic-free future

ISS opened the first plastic-free company restaurant in the Netherlands, setting a new benchmark for sustainability and reducing plastic waste in workplace dining.

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Blog

5min read

Rethinking the workplace: Creating spaces where people want to be

Experts from Telenor, EY, ISS and Totalkredit share insights on creating office environments that motivate employees to commute and enhance collaboration.

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Blog

8min read

How technology and innovation in cleaning is driving productivity and a better workplace experience

Technology and data are transforming cleaning services, enabling smarter operations, greater efficiency and real-time responsiveness in modern workplaces.

Blog

6min read

Unlocking workplace wellbeing: How can we ensure our people are engaged and motivated at the office?

As hybrid work reshapes organisations, workplace health is emerging as a key driver of employee engagement, motivation and productivity in the office.

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News and Press

1min read

ISS renews and expands IFS contract with Virgin Media O2 in the UK

ISS, a leading global workplace experience and facility services company, has renewed and expanded its partnership with Virgin Media O2, one of the UK’s largest entertainment and telecommunications companies, with a new two-year contract.

Corporate Responsibility

1min read

Creating an inclusive workplace for youths with special educational needs

At ISS, our goal is to help our employees feel valued, engaged and respected. Our inclusive culture means we focus on empowering people to contribute with their unique skills and perspectives.

Corporate Responsibility

1min read

ISS and Tent partnership sees over 1,000 refugees hired since 2022

ISS is committed to providing refugees with job opportunities to help them to integrate into their new communities. As part of our partnership with Tent, we have already hired 1,000 refugees since 2022 and will hire at least 2,000 across North America and Europe by the end of next year.

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Corporate Responsibility

1min read

Giving our people a second chance on education

The Education for All programme was introduced in ISS India in 2023 as a way of giving our placemakers educational opportunities they previously were unable to reach.

People Stories

1min read

Ayşe Şahin: How a haircut helped restore a young patient’s confidence

Facing cancer is a huge challenge for anyone, and when a teenage girl in hospice care started losing her hair due to treatment, Ayşe Şahin, from the ISS Catering Services team at Kayseri City Hospital in Türkiye knew she could help.

People Stories

1min read

Gülfem Büyükkırcalı Ömerali: being curious and never giving up are key to success

In 2014, Gülfem began her journey with ISS Türkiye as a Food Service Specialist, shortly after returning from Sweden where she completed her master’s degree in food science.

People Stories

1min read

Cheng Kwok Ming: From an act of service to saving a life

A newborn baby with a high fever and severe cramps is a terrifying prospect for any parent.

People Stories

1min read

Darwin Lloyd

Darwin Lloyd’s journey from the Caribbean to the UK: When belief in yourself meets opportunity, it unleashes a remarkable career journey never expected.

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People Stories

1min read

Taking on new challenges – from cooking to cleaning

When coronavirus shut down restaurants, Jari Kallioinen, who has worked in kitchens for decades, adapted to the situation and took up cleaning – finding the positive in extraordinary circumstances.

People Stories

1min read

Be yourself and stay open to change

In 2011, Polish Joanna Lukowska thought she was going to start her own company after building a career as an auditor at KPMG.

People Stories

1min read

Joël Bréa: When passion leads to breakthroughs

When a customer needed a faster, more efficient way of working, Joël Bréa was determined to help.

People Stories

1min read

Bringing a personal touch to safety

Working his way up from mailroom assistant to Health, Safety, Environment and Quality (HSEQ) Manager over the last decade, Kevin Hosking has used his personal drive to capitalise on ISS career and training opportunities.

People Stories

1min read

Lettizia Kris Harjanto: Jumping onto a moving train

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