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Governance
Trust built through responsible corporate governance
Trust is fundamental to the environments ISS supports. From hospitals and public institutions to workplaces and critical infrastructure, organisations rely on partners who operate with integrity, transparency and accountability.
Audited frameworks
ISS Pacific holds: ISO 55001: (Asset Management); ISO 9001 (Quality); ISO 14001 (Environment); ISO 27001 (Information Security); These external audits confirm that systems are structured and reliable.
Regulatory alignment
We review policies regularly to reflect changes in legislation, licensing and privacy requirements across Australia and New Zealand. This ensures ISS remains compliant within every sector where we operate.
Data integrity
Operational information, including energy, safety, and service levels, is captured through structured controls. Data is managed with the same discipline used in financial reporting, supporting accuracy, traceability and assurance readiness.
Ethical standards
The ISS Code of Conduct sets the behavioural expectations for everyone representing ISS. It establishes how we work with integrity, fairness and professionalism, regardless of contract scale or operational complexity.
Supply chain transparency
Supplier evaluation
Suppliers are assessed for safety performance, financial stability, ethical labour practices and alignment with ISS standards. This supports responsible procurement and ensures the integrity of the services delivered.
Human rights due diligence
ISS is committed to protecting human rights across its operations and supply chain. Our Modern Slavery Statement details how we identify, assess and address risk through structured due diligence, supplier engagement and ongoing review.
Accountability and reporting
Strong governance includes clear pathways for raising concerns and ensuring they are handled appropriately.
ISS provides both local and global reporting channels so employees, customers and partners can raise concerns safely and confidentially.
In Australia and New Zealand, concerns can be raised through the local Ombudsman Grievance Line. We also provide access to the global Speak Up Line, an independent reporting channel facilitated by Group Internal Audit.
Because creating environments built on trust means making it safe for people to speak up.
ISS provides both local and global reporting channels so employees, customers and partners can raise concerns safely and confidentially.
In Australia and New Zealand, concerns can be raised through the local Ombudsman Grievance Line. We also provide access to the global Speak Up Line, an independent reporting channel facilitated by Group Internal Audit.
Because creating environments built on trust means making it safe for people to speak up.
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Let’s create environments that support your people and help your organisation perform at its best.