How we work

Welcome to your employee experience

The best workplace experiences start with a genuine connection to your team, your work and the systems that help you succeed. At ISS Pacific, people are the heart of everything we do. 
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ISS | A Company of Belonging

ISS is a Company of Belonging. We are committed to a safe, respectful and inclusive workplace where every background is valued. This is reflected in our inclusive leadership, cultural recognition throughout the year, and teams that support one another.
 
We recognise diverse identities across gender, culture, LGBTQIA+ communities, and lived experience.
 
Our DEI approach spans seven dimensions of diversity that reflect the people who make up ISS Australia & New Zealand and the communities we serve. These dimensions underpin how we build awareness, capability and meaningful action across our organisation.  
 

  • In Australia, our approach is guided by our Stretch Reconciliation Action Plan (RAP). 

  • In New Zealand, we honour Māori culture and tikanga. 

 
Our DEI commitments
Our Stretch RAP

Growing, connecting and thriving together

Our Placemakers – those on the frontline across our sites, services and communities – play a vital role in creating safe, welcoming and well-run workspaces. You are joining a community where you belong, grow and make a real contribution. As a Leading Frontline Employer, we ensure you have the professional support and digital tools you need to feel proud of your work.

What you can expect from us

We focus on six core elements that define your everyday experience at ISS:

Our Promise | People • Purpose • Perks

Our commitment to you is brought to life through three core aspects of our Employee Experience approach.
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People: A team that backs you

 Leaders at ISS communicate clearly and listen actively. We use our values – Honesty, Entrepreneurship, Responsibility, Quality, and Unity – to guide how we connect with one another.
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Purpose: Work you can be proud of

Every role at ISS contributes to places that matter. From hospitals and schools to airports and offices, your work supports essential services across the Pacific.  
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Perks: Support for work and life

We provide practical benefits including accredited training, internal mobility, and 24/7 wellbeing support. Through Placemaker PERKS – our employee benefits platform, you also have access to discounts and financial offers, as well as a wellbeing hub, for you and your family. 

MyISS | your digital hub

MyISS is your secure, one-stop platform for managing your work life. Use it to:

  • View rosters and payslips instantly.
  • Complete learning and development modules.
  • Stay updated with company news and site alerts.
  • Access policies, procedures and safety resources.

Need help? Our National Contact Centre is available at 1300 834 125 (Mon–Fri, 9am–5pm AEST) or speak directly with your manager.
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Diversity, Equity & Inclusion (DEI)

Creating a workplace where everyone feels welcome and respected is an important part of becoming a frontline employer.
 
Celebrating Connection and Belonging Across Our ISS Community

Across ISS, our people come from many different cultures, backgrounds and life experiences. Our Employee Resource Groups (ERGs) help celebrate that diversity and create spaces where Placemakers can connect, share ideas and support one another.

What are ERGs?
ERGs are volunteer-led groups made up of Placemakers who share lived experiences, identities or passions connected to diversity, equity and inclusion (DEI).

What do the ERGs do?
ERGs help bring important moments of recognition and awareness to life across our sites — from cultural celebrations to community events aligned to ISS’ Global and Pacific Dimensions of Diversity, such as Pride Month activities or Māori Language Week celebrations.

Across Australia & New Zealand, our ERGs focus on seven key dimensions of diversity.
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Gender
Pride
Abilities
First Nations
Age
Maori
Culture
Gender
Pride
Abilities
First Nations
Age
Maori
Culture

Your voice shapes ISS

Frontline insight drives improvements across ISS Pacific. Through MyVoice - our annual employee feedback survey, team discussions and everyday feedback, you help shape the tools, processes and communication that support you. We listen and we act to make your experience better. 
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Contact

Talk to us

Our workplace specialists partner with you to design and manage environments that support people, productivity, and long-term organisational performance.  
Get in touch