Corporate responsibility

Responsible Business Conduct & Reporting

Doing the right thing, every day.

ISS is committed to an ethical and responsible business conduct. This is embedded in our Values and supported by our Code of Conduct. 
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ISS Code of Conduct

The ISS Code of Conduct apply to all ISS businesses and ISS employees and sets out the key principles for conducting our business in an ethical and responsible manner in the line with our Values. It guides the conduct and behavior of all ISS employees during employment and in any engagement with ISS colleagues, our customers and their employees, business partners and other stakeholders of ISS.

To support our Code of Conduct and in order to ensure good corporate governance, ISS has implemented a number of compliance policies and standards some of which can be found here:
Read the ISS Code of Conduct
Reporting a concern

Reporting options

At ISS, integrity is non-negotiable. If you’re an employee, customer or partner and believe there may be a breach of our Code of Conduct, policies or legal obligations, we encourage you to speak up.

Raising concerns helps protect our people, our customers and the environments we support. We offer both local and global reporting channels, so you can choose the option that feels right and safe.

Our local Ombudsman

This process provides a clear and confidential pathway for raising concerns within Australia and New Zealand.

Global Speak Up Line

The ISS Speak Up Line is an independent, global reporting channel facilitated by Group Internal Audit.                                                    
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Australia & New Zealand

Local Ombudsman Grievance Line

Our local Ombudsman process provides a clear and confidential pathway for raising concerns across Australia and New Zealand. All concerns are promptly reviewed and investigated by the appropriate Country leadership team member or their delegate, following a structured grievance process to ensure a consistent and fair approach.

We also protect those who speak up. If you raise a concern in good faith, you will not face discrimination or retaliation. Any concerns about retaliation should be reported immediately to the Country leadership team member managing your case.

AUSTRALIA |24-hr helpline

1300 558 881

NEW ZEALAND |24 Hr Helpline

0800 898 757
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Global

Speak Up

The ISS Speak Up Line is an independent, global reporting channel facilitated by Group Internal Audit. The speak up line is to be used for issues that you believe remain unresolved from the Ombudsman line or if you believe are not appropriate to be escalated within country.

All reports are reviewed centrally, and based on the nature of the concern, are directed to the appropriate person or function for assessment or investigation. Some matters are employee-related, while others may be referred more broadly depending on the issue. 

You can establish if your concern should be reported via the Speak Up system by referring to the ISS Speak Up Policy. The ISS Pacific whistleblower policy supplements the ISS Speak Up policy and must be read in conjunction with it.
ISS Speak Up Policy
ISS Pacific Whistleblower Policy
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Concerns to be reported via the Speak Up system.

Use Speak Up for serious concerns such as illegal activity, fraud, corruption, safety or environmental risks, senior misconduct, or other significant legal breaches.

What not to report in the Speak Up system

Concerns relating to your employment terms or local workplace matters such as conflicts with colleagues and managers, disciplinary sanctions, correct and timely payment of wages and benefits are outside the scope of the Speak Up Policy and should normally be reported to your local superior or the local Head of People & Culture and be resolved locally.

If you are not comfortable addressing your concern within the local reporting lines or the matter is not resolved satisfactorily, please use the Speak Up system for reporting your concern..
ISS Global Speak Up Line

 

Speak Up -  Investigation process

Your concern made via online or staffed hotline Speak Up system will be screened by an external law firm to safeguard the process from conflicts of interest, before sending the report to the Head of Group Internal Audit or escalating it to appropriate ISS bodies. 
 
The Head of Group Internal Audit shall (i) record and acknowledge within 7 days all reports, (ii) consider the seriousness and credibility of the report raised and (iii) proceed accordingly in determining the appropriate action. Some reports may be resolved without requiring investigation. 
 
The Head of Group Internal Audit may consult your report with the ISS Business Integrity Committee or the ISS Audit & Risk Committee and any senior members of management. The Head of Group Internal Audit may also engage external auditors, investigators and/or legal counsel to assist in the investigation and analysis of the results.
 
Appropriate remedial action will be taken in case an investigation shows violation of ISS policies and/or laws and regulations. Where legally possible and depending on the circumstances, ISS will inform you of the action envisaged or taken as follow-up to the report and the reasoning for that follow-up.
 
Protection – no retaliation against reporters

If you report a concern to ISS in good faith, we will ensure that there will be no discriminatory or retaliatory action against you as a result of a Speak Up report. National laws, where applicable and relevant, that may provide better protection for you as a result of the Speak Up report and investigation, will supplement or override this Policy. 
 
Retaliation means any direct or indirect act or omission which causes or may cause unjustified detriment to the reporter. If you believe you have been retaliated against for reporting or participating in an investigation, you should immediately report such perceived retaliation to the Head of Group Internal Audit (please see contact details below) or by using the Speak Up system. All such reports will be investigated confidentially.