Cleaning and specialised hygiene

Science-led protocols supported by real-time digital auditing for verifiable, high-performance standards.

Lifecycle modelling and planning

We support long‑term value creation through whole‑of‑life modelling that provides visibility of future capital requirements. This enables you to plan upgrades and replacements with financial certainty while extending the operational life of your facility.

Strategic asset management

We take a data‑led approach that ensures your infrastructure – from HVAC systems to building fabric – performs reliably and aligns with your broader business and operational goals.

Technical and workplace services

From precision technical maintenance to reception, security and concierge teams, we protect critical infrastructure and ensure daily operations run smoothly while elevating the occupant experience.

Sustainable food services

We deliver high-performance catering designed to support workforce wellbeing, sustained productivity and ESG outcomes.

Intelligence-led operations

Our integrated delivery is powered by advanced systems and tools, including Computerised Maintenance Management Systems (CMMS) and Enterprise Asset Management (EAM) platforms. These technologies consolidate work orders, asset data and compliance records into one source of truth. Real‑time dashboards provide visibility across service levels, safety metrics and asset performance. Predictive insights help identify risks early, turning facilities management into a proactive, measurable function aligned with your operational priorities.

Sustainability and certainty

Sustainability informs how our teams plan and deliver every service. Through energy optimisation, smart metering and HVAC automation, we reduce carbon impact while maintaining operational reliability.

what we do

Integrated facility services

Working with ISS starts with your specific goals: increasing productivity, shifting to flexible cost models, empowering your people and managing risk. Our Integrated Facility Services (IFS) framework brings these priorities together under a single operational system to ensure consistent, reliable delivery across your organisation.

What we offer

One team. Integrated excellence

ISS brings services together under a single, coordinated delivery approach. Our teams work directly on site, providing clear ownership, fewer handovers and a consistent standard of delivery across your organisation. Across Australia and New Zealand, this model supports organisations operating in demanding environments – from remote operations to regulated and high‑traffic facilities – where accountability and reliability matter.

With a global heritage spanning 125 years, more than 325,000 people worldwide and around 17,000 locally, ISS combines global experience with on‑the‑ground delivery to support environments that need to perform every day.

How we deliver

Direct service delivery

We translate your strategic goals into operational reality through a model built on direct ownership. Because every service is delivered by ISS teams, not subcontractors, we have complete control over how work is planned, executed and improved. This unified approach removes complexity, accelerates decision‑making and ensures that service delivery reflects your priorities at every level of your organisation.

Consistent service quality

Our self-delivery model, combined with disciplined frameworks, ensures uniform excellence across all service lines. With one team responsible for outcomes, you gain a clear line of accountability and the certainty that every site is supported to the same high standard.

Cost leadership

Our integrated model improves financial control by consolidating suppliers and strengthening governance. With one accountable partner, you gain efficiencies enabled by standardised processes and workplace technology that reduces duplication and waste.

Integrated site teams

Every service we deliver is by dedicated ISS employees. This direct ownership removes subcontractor layers and margin‑on‑margin structures, ensuring teams that are deeply connected to your purpose, culture and operational realities.

Total service integration

We align hard and soft services into a single system where each discipline elevates the others.

The strength of self-delivery

Because our teams are synchronised, they flex as your needs evolve – scaling for operational surges and supporting infrastructure demands without disruption. By linking services such as maintenance, hygiene, and catering, we coordinate care across your facilities to protect assets, extend infrastructure life, and drive long-term value.

This supports every person on site to be aligned to a shared objective, providing a resilient and highly responsive experience across your entire portfolio.

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Single services

Making life easier, more productive and enjoyable

Our people specialise in creating great places, so you can focus on your core business. Bringing together experts from across the service industry, we offer a range of bespoke services to help you empower your people and get the most out of your workplace.

Cleaning

We offer cleaning and hygiene services that go beyond the surface creating safe, compliant spaces tailored to your site, with consistent delivery you can rely on every day.

Food

We design and deliver food experiences that fuel teams, nurture health and create a happier more productive workforce.

Technical

Keep your business running efficiently with maximal uptime, ensure compliance and secure the value of your assets with 24/7 technical assistance.

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Workplace

We connect people, places and productivity through strategic workplace management and design that makes your workplace work better for you.

Diversity and Inclusion Strategy, ISS Australia and New Zealand 2022-25

Get in touch

Considering a more integrated approach?

Learn how integrated, self‑delivered facility services can support consistent performance and clearer accountability across your organisation.

Speak with our experts

Single services we offer

Industries we operate in