SUPPLIER RELATIONS

A partnership based on high standards

Brand protection and risk control is one of ISS’s key value propositions. With clear focus on our customers’ needs, ISS operates a strategic supplier strategy and fully integrated global supply chain according to principles of good corporate governance.

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SUPPLIER RELATIONS

Ensuring a strong, transparent supply chain

We act as a good corporate citizen in all societies where we operate, and we expect our suppliers to do the same. Our aim is to provide a transparent supply chain and assured adherence to the highest ethical standards as expressed in the ISS Supplier Code of Conduct. 

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SUPPLIER RELATIONS

ISS ProcurePASS

ISS ProcurePASS is a common, transparent solution for supplier compliance and approval across the countries ISS operates in. A supply chain risk management web platform, ProcurePASS directly supports our customers’ growing needs and enhances our valuable supplier relationships, compliance and quality standards.  

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Sustainability

Our Supplier Sustainability Engagement Programme for Climate Action

ISS is strengthening the way we work with suppliers to support our Net Zero trajectory and increase transparency across our value chain. Our Supplier Sustainability Engagement Programme focuses on top-spend suppliers responsible for roughly 36% of ISS’s Scope 3.1 emissions. As a mandatory requirement, we expect these suppliers to adopt Science Based Targets, report to CDP, cascade sustainability requirements to their own supply chains, and provide verified product carbon footprints to ISS before 2030. We target that by the end of 2026, 32% of our global spend will be with suppliers who have SBTi targets set.

As part of the programme, in 2024 we introduced a structured process including annual sustainability surveys, gap-closing plans, and targeted trainings on ISS environmental expectations, SBTi-aligned decarbonisation, renewable energy, and Life Cycle Assessment (LCA). The combined response rate for the 2024–2025 sustainability surveys was 87%, while the training materials have reached 100% of suppliers in scope of the programme, with an average of 65% joining the live sessions in 2025.

Regardless of annual purchasing volumes, we encourage all suppliers to review the training materials to understand how their climate actions directly support ISS’s decarbonisation pathway, and to follow sustainability principles, which account for 20% of tender evaluation weighting. Through this collaborative and transparent approach, ISS aims to accelerate progress and meaningfully reduce environmental impacts across our global supply chain.

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Code of conduct

ISS Supplier Code of Conduct

Download the ISS Supplier Code of Conduct in your local language below.

INSIGHTS

Real stories, real impact

Blog
5 min read

Blog | The recipe for workplace engagement: connecting and learning through food

Heather Alioto and Hannah Hughes explore how employee connection, technology and sustainability enhance workplace food experiences.
Blogs
3 min read

Blog | From plate to planet

From plate to planet: Discover how organisations can deliver sustainable food services that satisfy employees while supporting environmental goals.
Blog
2 min read

ISS signs agreement to acquire Tomagruppen

ISS signs an agreement to acquire Tomagruppen, strengthening its integrated services and expanding capabilities in key markets.
People Stories
2 min read

Leroy Hightower

Leroy Hightower exemplifies exceptional service at Pittsburgh International Airport, going above and beyond to assist a distressed traveler.
News and press
2 min read

Update on ownership of ISS Turkiye Press | ISS World

ISS announces that it has reached an agreement with private equity firm Actera to acquire the firm’s shares in ISS Türkiye.
News and press
3 min read

Trading Update for 1 January – 31 March 2026 Press | ISS World

Trading update for January to March 2026 shows strong performance with organic growth, operational improvements and continued strategic progress.
Blog
4 min read

Blog | LinkedIn Live session: Closing the workplace performance gap on ISS World Blog

Closing the workplace performance gap shows how integrated services improve efficiency, productivity and overall workplace experience.
Blog
5 min read

Blog | Creating SAFE Spaces Through Safety Excellence

Creating safe spaces together shows how collaboration and service design support wellbeing, trust and a more inclusive workplace experience.
People Stories
3 min read

GL_Pauli Hyvärinen

Read Pauli Hyvärinen’s story at ISS and learn how people development, training and career opportunities support growth and success across the organisation.
News and press
1 min read

ISS wins large multi-country contract | Press | ISS World

ISS secures a major multi-country contract worth over DKK 100 million, enhancing efficiency, customer experience, and sustainability across Europe.
Blogs
2 min read

ISS extends and expands contract with the Fulham Road Collaborative in the UK | Press | ISS World

Moody’s upgrades ISS Global A/S from Baa3 to Baa2, recognising improved financial performance, operational progress and stronger credit quality.
News and press
1 min read

ISS renews and expands public healthcare agreement in Southeast Asia | Press | ISS World

ISS secures a contract in South East Asia, delivering integrated facility services that support efficiency, performance and workplace operations.
News and press
1 min read

ISS further expands multi-country contract with financial services company | Press | ISS World

ISS expands its multi-country contract with a key financial services customer, adding DKK 100 million in annual value, enhancing services across six European countries.
Blog
5 min read

Blog | Four Ways to Strengthen Service Partnerships

Four steps to partnering with your workplace services provider, helping improve collaboration, efficiency and long-term business performance.
News and press
1 min read

ISS announces reduction in contract scope

ISS announces a contract scope reduction worth nearly DKK 200 million annually in the UK, effective end of October.
News and press
2 min read

ISS signs new international deal with large global manufacturer | Press | ISS World

ISS signs a major five-year deal with a global beverage manufacturer, expanding services across Europe to enhance business efficiency and sustainability.
People Stories
4 min read

Joanna Lukowska

Meet Joanna Lukowska, CFO of ISS Indonesia, and read her people-focused career journey, leadership lessons and advice on growth and opportunity.
News and press
3 min read

Interim report for 1 January – 30 June 2025

Interim report shows continued financial performance for January to June 2025, with organic growth, operational improvements and strategic progress.
News and press
3 min read

ISS enters global partnership with Social Value Portal to advance its social impact ambitions | Press | ISS World

ISS partners with Social Value Portal to enhance social impact globally, focusing on measurable sustainability initiatives across diverse markets.
Blogs
2 min read

Jarek Dzikowicz on Leadership During Crisis

When severe floods hit Nysa, Poland, he mobilised the local community to reinforce flood embankments and help clean an emergency hospital.
People Stories
3 min read

Jari Kallioinen

Meet Jari Kallioinen and explore his journey at ISS, highlighting growth, leadership and the impact of people-focused workplace services.
People Stories
3 min read

Gülfem Büyükkırcalı Ömerali

https://www.issworld.com/insights/people-stories/being-curious-and-never-giving-up-are-key-to-success
Joel
People Stories
2 min read

Joël Bréa

Meet Joel Brea and explore his journey at ISS, highlighting growth, dedication and the impact of people-focused workplace services.
Photo of Marieke Nieden
People Stories
1 min read

Mareike Nieden

Mareike Nieden has been with ISS since 2019. As a test engineer, she ensures reliable mobile data, broadcast and TV services around the clock.
People Stories
3 min read

Robert Cedermark: a story of growth and impact

Meet Robert Cedermark and explore his journey at ISS, highlighting growth, global experience and the impact of people-focused workplace services.
News and press
1 min read

ISS extends major contract with large global customer | Press | ISS World

ISS extends contract with one of its largest and longstanding global customers. The contract has an annual value of more than DKK 700 million.
News and press
1 min read

ISS wins large contract with public healthcare institution in Austria | Press | ISS World

ISS has secured a significant contract with a public healthcare institution in Austria, enhancing patient support and cleaning services across two sites.
News and press
3 min read

ISS signs new global contract with VELUX Group | Press | ISS World

ISS signs a global contract with VELUX Group, delivering integrated facility services that support efficiency, innovation and workplace performance.
News and press
1 min read

ISS further renews and expands public healthcare contract in Southeast Asia | Press | ISS World

ISS secures a public healthcare contract in Asia, delivering integrated facility services that support efficient operations and performance.
News and press
1 min read

ISS signs new contract with global professional services company in India | Press | ISS World

ISS expands its global partnership with a new contract in India, delivering integrated facilities services valued at DKK 100 million for five years.
News and press
1 min read

ISS announces contract scope reduction with customer in Northern Europe | Press | ISS World

ISS announces a contract scope reduction in Northern Europe valued at DKK 100 million, effective January 2026, impacting its service operations.
News and press
1 min read

ISS signs new deal with global technology company | Press | ISS World

ISS signs a new deal with a global technology company, delivering integrated facility services that support innovation, efficiency and performance.
News and press
1 min read

ISS expands partnership with natural resources company in APAC | Press | ISS World

ISS secures a contract in APAC, delivering integrated facility services that support operational efficiency, performance and workplace experience.
News and press
3 min read

Trading update for 1 january 31 march 2025 | Press | ISS World

ISS reports a strong Q1 2025 with 4.3% organic growth, new contracts, and a share buyback program, maintaining confidence in its annual outlook.
News and press
1 min read

ISS wins new business with Australian airport operator | Press | ISS World

ISS secures a new contract in Australia, delivering integrated facility services that support efficiency, workplace operations and performance.
News and press
3 min read

The office holds the key to reinforcing culture and belonging | Press | ISS World

The office remains crucial for culture, collaboration, and belonging amidst the rise of hybrid work, according to a global ISS survey of 11,000 employees.
News and press
1 min read

ISS signs new contract with large construction company in Turkiye | Press | ISS World

ISS secures a new 3-year catering contract with a major construction company in Türkiye, boosting annual revenue by over DKK 100 million.
News and press
3 min read

Annual Report 2024 | Press | ISS World

ISS reports robust financial results for 2024, initiates a new DKK 2.5 billion share buyback, and outlines a promising outlook for 2025.
News and press
2 min read

ISS wins large contract with Aroundtown in Germany | Press | ISS World

ISS wins a large contract with Aroundtown in Germany, delivering integrated facility services that support efficiency and long-term performance.
News and press

ISS wins two large deals, each worth over DKK 100 million annually | Press | ISS World

ISS wins two large deals, strengthening its position by delivering integrated facility services that support growth, efficiency and performance.
News and press
2 min read

ISS provides education for more than 70,000 employees and their families | Press | ISS World

ISS advances social sustainability by providing education to over 70,000 employees and their families, aiming to empower 100,000+ by the end of 2025.
Corporate responsibility stories
2 min read

Driving inclusion: ISS Spain’s measurable impact through its partnership with ONCE Foundation

ISS Spain is among the first to adopt Social Value Portal’s method to measure and report social impact using the international dollar metric.
News and press
3 min read

Annual Report 2025 | Press | ISS World

ISS reports robust financial performance for 2025, with significant new contracts and a new share buyback program, positioning for strong growth in 2026.
Blog
6 min read

Blog | Designing workplaces to think on ISS World Blog

Learn how businesses can leverage data to uncover hidden problems and innovate solutions, as explained by ISS’s Damien Coburn and Dr. Phil Meinert.
Blog
5 min read

Blog | Unlocking workplace wellbeing on ISS World Blog

https://www.issworld.com/insights/blog/unlocking-workplace-wellbeing
Blog
3 min read

Blog | How Cleaning Innovation Improves Workplaces

Discover how technology and data are revolutionizing cleaning, enhancing efficiency, and creating a smarter, more responsive workplace experience.
Blog
4 min read

Blog | Rethinking the workplace: Creating spaces where people want to be on ISS World Blog

Creating future-ready workplaces that foster collaboration and engagement by viewing employees as guests and designing spaces aligned with organizational purpose.
Blog
2 min read

Blog | ISS Leading the Way to a Plastic-Free Future

ISS leads the way towards a plastic-free future, reducing waste and driving sustainability through smarter solutions and responsible practices.
Blog
2 min read

Blog | ISS Driving a Greener Future With EVs

ISS is driving sustainability by electrifying its vehicle fleet, addressing climate change, and meeting public demand for corporate responsibility.
Blog
4 min read

Blog | How Innovation Is Transforming Facilities Management

Innovation in facilities management improves efficiency, service quality and workplace performance through smarter solutions and new approaches.
Blog
4 min read

Blog | EY Nordics Embraces the Future of Work

Discover how EY Nordics is redefining the workplace with flexible models, tech integration, and a focus on trust and human connection.
Blog
2 min read

Blog | EY and ISS partnership drives positive outcomes on ISS World Blog

The EY and ISS vested partnership shows how collaboration drives positive outcomes, improving efficiency, innovation and long-term value.
Blog
5 min read

Blog | Business Success Through Inclusive Workspaces

Prioritising health and inclusivity in the workplace can boost productivity, engagement and overall employee wellbeing.
Blog
3 min read

Blog | Workplace App Convenience at Your Fingertips

The workplace app delivers convenience at your fingertips, improving access, efficiency and user experience across the modern workplace.
Blog
3 min read

Blog | Me-We-Us: Building a Culture-Driven Workplace

Building a culture-driven workplace at Nordea shows how leadership and service excellence support engagement, collaboration and performance.
Blog
6 min read

Blog | Bridging Technology and Service at Work

How technology and service integration improve the workday, enhancing efficiency, experience and productivity across the workplace.
Blog
3 min read

Blog | Belonging before retention on ISS World Blog

Why fostering a sense of belonging at work matters more than retention, improving engagement, wellbeing and long-term organisational success.
Customer Stories
4 min read

A five-star location with seven-star service

A five-star location with seven-star service shows how premium workplace solutions enhance experience, efficiency and performance.
News and press
2 min read

ISS awarded contract with Bank of England | Press | ISS World

ISS wins a contract with the Bank of England, delivering integrated facility services that support secure, efficient and high-performing workplaces.
News and press
2 min read

ISS and COWI enter new international partnership | Press | ISS World

ISS and COWI enter a new international partnership, delivering integrated services that support efficiency, collaboration and sustainable performance.
News and press
1 min read

ISS announces conclusion of a contract | Press | ISS World

ISS announces the conclusion of a contract, reflecting changes in service delivery while maintaining focus on efficiency and performance.
News and press
2 min read

ISS signs large contract with Australian Department of Defence

ISS signs a large contract with the Australian Department of Defence, delivering integrated facility services that support secure operations and performance.
News and press
1 min read

ISS signs new contract with financial services company in Türkiye | Press | ISS World

https://www.issworld.com/insights/news-and-press/iss-signs-new-contract-with-financial-services-company-in-turkey
News and press
1 min read

Moody's Ratings upgrades ISS Global A/S from 'Baa3' to 'Baa2' | Press | ISS World

Moody's upgrades ISS Global A/S credit rating, highlighting improved financial performance and solid operational metrics. Discover how ISS continues to excel in workplace experience and facility services.
News and press
2 min read

ISS expands partnership with Brisbane Airport | Press | ISS World

ISS expands its partnership with Brisbane Airport, delivering integrated facility services that enhance efficiency, operations and passenger experience.
News and press
3 min read

Trading update for 1 January - 30 September 2025 | Press | ISS World

ISS Trading update shows robust first nine months with continued business improvements, supported by organic growth and operational progress.
News and press
2 min read

ISS signs significant contract with major UK Government department | Press | ISS World

ISS has entered into a new partnership with the Foreign, Commonwealth & Development Office (FCDO), a major ministerial department of the UK Government.
News and press
2 min read

ISS wins full IFS contract for major life sciences and pharmaceutical company in Switzerland | Press | ISS World

ISS wins a full IFS contract with a major life sciences and pharmaceutical company in Switzerland, supporting efficiency, compliance and performance.
News and press
2 min read

ISS Group provides update on Wang Fuk Court Fires in Hong Kong | Press | ISS World

ISS Group provides an update on the Wang Fuk Court fires in Hong Kong, detailing their role, response, and ongoing cooperation with authorities.
News and press
1 min read

ISS extends significant contract with global technology company in North America | Press | ISS World

ISS extends a significant contract with a global technology company in North America, supporting efficiency, innovation and workplace performance.
News and press
1 min read

ISS renews major contract with Australia’s New South Wales Government Department of Education | Press | ISS World

ISS renews a major contract with the New South Wales Department of Education, delivering services that support efficient and high-performing schools.
News and press
1 min read

ISS signs new partnership in the UK | Press | ISS World

ISS secures a major five-year integrated facilities services contract in the UK, valued over DKK 100 million annually, starting in Q4 2026.
News and press
1 min read

ISS announces a contract non-renewal | Press | ISS World

ISS announces it will not renew a major UK contract worth DKK 300 million annually, concluding by Q1 2026.
People Stories
2 min read

Cheng Kwok Ming: From an act of service to saving a life

Meet Cheng Ming and explore his journey at ISS, highlighting growth, resilience and the impact of people-driven workplace services.
Photo of Ayşe Şahin
People Stories
3 min read

Ayşe Şahin

Facing cancer is difficult, and when a teen in hospice began losing her hair, Ayşe Şahin from ISS Catering in Türkiye stepped in to help.
People Stories
3 min read

ISS Singapore joins forces with KTPH to care for Covid-19 patients

At the peak of the pandemic in 2020, ISS worked with local hospitals to care for migrant workers infected with Covid-19.
People Stories
5 min read

Tahmina Bushra: A life-changing journey

Discover Tahmina Bushra’s journey at ISS and how opportunities, development and support help drive her personal and professional growth.
People Stories
3 min read

Patients are always no.1

Meet Rozita Khamis and explore her journey at ISS, highlighting growth, resilience and the impact of people-focused workplace services.
People Stories
2 min read

Compassion and human kindness will always prevail

In the wake of the humanitarian crisis in Ukraine, we celebrate the selfless actions of the world community.
Photo of Xiomara Battle
People Stories
2 min read

Turning culinary passion into a career

Some people take the opportunity to make their passion their profession, doing a job that feeds their ambitions and inspires them.
People Stories
2 min read

My door is always open

Meet Simon David and explore his journey at ISS, highlighting growth, leadership and the impact of people-focused workplace services.
People Stories
3 min read

Feeling truly supported

We believe that a diverse workforce is a happy and productive workforce, and our strong commitment to our people.
People Stories
6 min read

Jack Chitty

Jack Chitty wasn’t looking for a career at ISS. In fact, when he joined us in 2015, he was happy in his role as a Traffic Officer for Highways England
People Stories
2 min read

Blog | A passion for people

From sales in cleaning to country manager, Gina Toh has been part of the ISS Singapore growth story since joining in 2001.
People Stories
2 min read

Agnes Adamer

Agnes Adamer started working part-time at ISS while studying. Eight years later, she’s Site Manager at one of the largest hospitals in Europe.
People Stories
1 min read

Nicolas Vargas Muños

Chef Nicolas Vargas Muños journey from Colombia to Denmark, where he discovered his passion for creatively preparing healthy and delicious food.
Michelle Quinn
People Stories
3 min read

Michelle Quinn

Michelle Quinn fulfills a hospice patient's final wish to marry, showcasing the power of empathy and dedication in making unforgettable moments.
People Stories
2 min read

Melanie Cooke

Meet Mel, who achieved great success over 28 years at ISS with 11 promotions and two peer awards, now managing one of ISS’ largest client sites.
People Stories
3 min read

Lettizia Kris Harjanto

Meet Lettizia Kris Harjanto and explore her journey at ISS, highlighting growth, diversity and the impact of inclusive workplace culture.
Joel
People Stories
1 min read

Kevin Hosking

Meet Kevin Hosking and learn how his journey at ISS reflects growth, leadership and the impact of people-driven workplace services.
People Stories
2 min read

Darwin Lloyd

Meet Darwin Lloyd and explore his journey at ISS, highlighting growth, experience and the impact of people-focused workplace services.
Michelle Quinn
Corporate responsibility stories
1 min read

ISS Partnership Supports Refugee Employment

ISS and Tent partnership supports refugee employment, with over 1,000 hired since 2022, creating inclusive workplaces and lasting opportunities.
Corporate responsibility stories
3 min read

Creating Inclusive Workplaces for Young People

A corporate responsibility story showing how ISS creates opportunities for people to grow, contribute and make a positive impact at work.
Blogs
2 min read

ISS renews and expands IFS contract with Virgin Media O2 in the UK | Press | ISS World

ISS has renewed and expanded its partnership with Virgin Media O2 with a new two-year contract.
Corporate responsibility stories
2 min read

Giving our people a second chance on education

ISS’s Education for All programme gives employees a second chance at education, helping placemakers build skills, grow careers and support their families.
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