About ISS

Welcome to ISS Coupa Support

 As part of our continuous drive to be the world's leading service organisation, ISS has invested in a market-leading P2P Platform, Coupa. There is no cost for our suppliers to join the Coupa Supplier Portal (CSP).  

Transacting with ISS Australia & New Zealand

This page provides you with key updates, Coupa information and training, as part of ISS Australia & New Zealand's new Coupa purchase-to-pay platform.

P2P@ISS (Coupa) platform is now live in ISS Australia & New Zealand and we require our suppliers to submit invoices electronically through Coupa.

There are several policies that will help to ensure that payments can be made to you in a timely and accurate manner.

    • Ensure you request a Coupa purchase order prior to any goods or services being provided.

    • ISS has a strict No PO No Pay policy.

    • Invoices will need to be submitted through the Coupa Supplier portal or supplier actionable notification (please see details on this below).

There are several benefits to using electronic invoicing:

    • Electronic Ordering and Invoicing.

    • Automated transmission of POs to specified email address provided.

    • Visibility of all POs in the Coupa Supplier Portal (CSP).

    • Realtime invoice status available in CSP. Invoice dispute and PO comments electronically via the CSP. 

Purchasing order and invoicing methods

There is no installation of hardware or software required, and the service incurs no fee for you to pay.

The options to submit invoices are:

Coupa Supplier Portal (CSP): An email invitation will be received to register on the CSP. Purchase Orders can be viewed, and invoices sent electronically. This is our recommended option as you will have full visibility of all your orders and invoices. Click HERE for more information.

Supplier Actionable Notification (SAN): Enables action directly from your email inbox. Purchase Orders can be received, and invoices created without registering or logging in to the Coupa Supplier Portal.

cXML transmission: Invoices are sent in an InvoiceDetailRequest cXML format and posted directly to Coupa via an HTTP post. Click HERE for more information.

Help and support

System guidance and training

ISS guides
Click on the links below for these ISS guides and training:

How to submit an invoice via Coupa

Coupa Supplier Portal, PO, Invoice Guide and Tips & Tricks

Frequently asked questions


ISS short video demonstrations
Watch the following ISS video demonstrations below:

1. How to submit an invoice on the Coupa supplier portal 

2. How to submit an invoice via Supplier actionable notification

3. How to submit a credit note on the Coupa supplier portal

4. How to resolve a disputed invoice

ISS operates a No PO No Pay policy. All Invoices must contain a valid PO. If unknown or incorrect, contact the Order Requester prior to submitting your Invoice.

 
Coupa | training video

1. How to submit an invoice via CSP

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Coupa | training video

2. How to submit a credit via CSP

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Coupa | training video

3. How to submit an invoice via SAN

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Coupa | training video

4. How to resolve a disputed invoice via CSP

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Coming soon

FMS@ISS - Integrated task management platform

ISS is currently undertaking a strategic initiative to enhance the planning, management, and allocation of work activities performed through our Integrated Task Management platform, FMS@ISS.


By strengthening the connection between work allocation, completed services, and invoicing, this initiative will deliver a more efficient and transparent experience for our suppliers through reduced invoice reconciliation requirements, improved invoice accuracy, and timely payment processing.

This initiative and the associated invoicing changes apply only to work that is planned, assigned, and completed through FMS@ISS.

Watch the following ISS user guide and video demonstrations:
•    How to view POs that are ready for invoicing – it is important to only invoice POs that are showing as ‘Ready to be invoiced’ which means FMS work acceptance is finalised. 

•   How to bulk invoice multiple FMS POs
 
•   Coupa Supplier Portal Guide and Tips & Tricks – this document explains the normal portal process as well as FMS specific process including RCTI process.
Coupa | training video

How to view POs that are ready for invoicing (FMS@ISS only)

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Coupa | training video

How to bulk invoice multiple FMS POs

Watch video
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