Customer cases

Learn more about how our partnerships with customers connect people and places to make the world work better – from making workplaces run more efficiently to improving people’s health & well-being.

NL case - Accenture


How Accenture and ISS’s Vested partnership drives positive outcomes

At ISS, we believe in bringing ever more value to our customers through truly collaborative partnerships. Our Vested partnership with Accenture exemplifies this approach – and has resulted in a drop in absenteeism and increased employee engagement and productivity.

TR Case - Adana hospital


Caring for an entire hospital

How could one of the biggest hospitals in the world – with more than 2 million patients a year – outsource their facility services to a single provider and ensure everything ran smoothly? We provided the answer in the form of Integrated Facility Services.

AU case - digital tracking


Digital tracking and benchmarking to make places work – and think

With FMS@ISS, our facility management system, as well as Internet of Things (IoT) technology, we are using data to connect people and places – and offer our customers strategic advice on how to get the most value out of facilities by increasing agility, reliability and transparency.

FI case - ISS_Esa_Wörlin_01_full


A critical partnership that keeps society going

Suomen Erillisverkot, the State Security Networks Group Finland, provides operations that are essential to Finnish society as a whole. But even the exceptional situation caused by the coronavirus pandemic hasn’t affected ISS’s delivery of technical services, energy management and other offerings.

FI case - Jouni Mäkinen Outotec 2


Services as and where they are needed, even in extraordinary times

With 90% of Outotec’s employees working remotely, we agilely scaled services to ensure that they met the needs of the new situation and that end users experienced a smooth transition – from at-home food delivery to adjusted energy management for buildings.



Sustainability and efficiency through building management

An American multinational information technology corporation asked us to help them reduce their annual energy consumption to be more profitable and to meet their published sustainability goals. They also needed a way to create and monitor a more efficient workplace. Here’s what we’ve done.



Optimising building performance through smart energy management

As part of their 2030 goals to create more sustainable and innovative facilities, one of our customers wanted to launch a global smart building programme, providing the ability to analyze and monitor the energy performance of all its buildings.



Inspiring greater employee health and wellbeing – and reducing healthcare costs

How could a more productive workplace environment promote a healthy lifestyle for employees, while lowering absenteeism? And how could that help reduce healthcare costs? Here’s how our food services led to tangible outcomes for health and well-being.



Enhancing hygiene for air travelers

One of the largest U.S. airline providers, offering air transport to hundreds of destinations around the world, turned to ISS when they needed to create an extra attractive passenger experience – for over 120,000 passengers per month.



Reducing paper waste and building a more sustainable mindset

At one of the top 20 insurance carriers worldwide, ISS Guckenheimer provides food services to its thousands of North American employees. Here’s how we helped them advance their sustainable and environmental initiatives – while making savings too.



The benefits of outsourcing technical services

A multinational corporation wanted a well-trained and managed technical team that could provide an efficient and proactive maintenance solution for their US locations. By serving as the customer’s primary outsourcing partner, we were able to reduce costs and increase efficiency.



Creating a great workplace for new tech talent

A leading tech company turned to ISS when they wanted a partner in attracting and retaining top-tier talent. By creating a great workplace experience, our partnership would be able to increase employee engagement, productivity and satisfaction.



Creating a zero waste environment

One of our customers provides innovative packaging solutions and wanted to create a forward-thinking and sustainable campus that aligns its company’s mission and vision with its internal 2020 sustainability goals. As part of our solution, our customer reduced carbon emissions by 902 tonnes – and more.

Nordea case


Putting our energy into reducing consumption

Places affect people – but also the planet. More and more of our customers – including banking customers like Nordea – are asking how we can help them reduce their environmental footprint, reduce costs and make processes more efficient. It’s priority for us too.

US case - plants


How we’re putting plants forward

As a global company, we are dedicated to having a positive impact on sustainability. Our people are passionate champions. We’ve been developing services, like our Power Plant food service, that will help us, and our customers improve people’s health while caring for the planet.

Disinfection Services


Keeping customers supplied with PPE during COVID-19

In a crisis, organisations show their value – very clearly, very quickly. At the start of the COVID-19 pandemic, ISS’s Supply Chain & Procurement team helped many customers remain open for business by providing the essential equipment they needed to operate safely

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