People

Workplace gender equity

catherine mcallister franzi, segment director, energy and resources

Catherine McAllister Franzi recently joined the ISS Pacific Country Leadership Team as Segment Director, Energy & Resources. She is an established leader in facility management (FM) services having worked in senior executive roles across Asia, Africa and the Middle East. We asked her views on the progress of gender parity in FM services and in the Energy & Resources sector.

Addressing gender balance in the Energy & Resources sector

Catherine has worked in Public, Private and multinational organisations in Australia and overseas. This experience gives her a unique perspective on the progress of workplace gender equity in FM services and, now, the remote workplace environments of Australia's Energy & Resources sector. Like many of us, Catherine has also experienced the challenges of raising a family and working outside the home. 

What makes you proud to be a female leader working at ISS in Energy & Resources?

Women bring different perspectives and approaches to problem-solving when they are given the opportunity to participate in the problem-solving process. ISS has 6275 female employees in our Australian business which represents 52% of our workforce. Clearly, we understand the importance of diversity. The continued success of ISS in the Energy & Resources sector will rely on innovative thinking and unique solutions, enhanced by women delivering diversity of thought within our team. 

Personally, I am proud that my career to date has enabled me to have the courage, skills and determination to enter into a leadership role in a traditionally male dominated field and the opportunities this will provide me for future growth.

What advice would you give to women starting out in FM services?

Great facilities managers need to be able to work in both hard and soft skills. Having a working knowledge of the technical aspects of facility management is crucial. You don’t need to be an expert in everything but you do need to have a working understanding of things such as building systems, HVAC systems, project management, and EHS legislation. This gives you credibility in both strategic and operational conversations. 

Today’s biggest challenge for gender equity in the workplace, in your opinion? 

Women are still underrepresented in leadership roles, particularly in industries like technology, finance, engineering and FM. This underrepresentation can perpetuate a cycle where there are fewer role models and mentors for aspiring female leaders. There are so many reasons for this and my experience of living and working in different cultures has given me insight into one element which is the gendered expectations and norms still persistent in some cultures and industries.

Career choices for women can still be limited based on ingrained norms that dictate ‘appropriate’ roles and behaviours for women. The intersection of gender with other aspects of identity like race, ethnicity, age, and socio-economic background definitely make gender equity a more complex issue.

Women also face greater challenges in balancing work and family responsibilities. Thankfully, through the implementation of policies that enable greater access to parental leave for both mothers and fathers, that challenge is easing to a point. However, there is a continued gap in availability and affordability of childcare, and other support options for parents who work outside of the home once they are through those maternity and paternity leave stages.  

Women in energy and resources

In the Energy & Resources sector our Placemakers work across remote fly-in fly-out locations such as this site in Carrapateena, South Australia.



"The continued success of ISS in the Energy & Resources sector will rely on innovative thinking and unique solutions, enhanced by women delivering diversity of thought within our team."

Catherine Franzi, Segment Director, Energy and Resources

What progress on gender equality have you seen at work in Australia or overseas?

I have lived and worked in Asia, Africa and the Middle East for over 20 years and have experienced a huge amount of positive change in that time. This has been driven by economic growth, higher education levels among women and changing societal attitudes.

Several Asian countries, in particular, have implemented laws and policies aimed at reducing gender discrimination in the workplace. This includes laws on equal pay, maternity leave, and against workplace harassment.

Happily, there has been an increase in women taking up leadership positions in various sectors across these regions, which paves the way for future generations to do the same.

What else can we can do to pave the way towards the ISS D&I vision to be the Company of Belonging?

Kindness has to be at the heart of everything we do. Be human – no one knows what struggles or issues a person is dealing with outside of work so always remember to ask someone if they are OK. 

ISS is great at celebrating and actively recognising different cultures, backgrounds, and perspectives within the company. Events such as morning tea’s with a purpose help to foster much higher levels of visibility of diversity and spark conversations that grow awareness and empathy and we have lots of morning teas with a purpose! 

“We are creating a workplace where all our people are treated fairly and with respect, where we build strength from our diversity and have a strong sense of belonging.”

ISS Pacific D&I Vision