how we work

Integrated facility services

Working with ISS starts with your specific goals: increasing productivity, shifting to flexible cost models, empowering your people and managing risk. Our Integrated Facility Services (IFS) framework brings these priorities together under a single operational system to ensure consistent, reliable delivery across your organisation.  
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What we offer

One team. Integrated excellence

We transform facility performance by bringing every service under one coordinated model. Across Australia and New Zealand, our teams deliver high-standard outcomes for critical industries. Whether managing remote village operations or supporting clinical excellence in healthcare, we provide one dedicated team and a single, accountable point of control.

With 125-year global heritage, 325,000 ISS Placemakers worldwide, and a local workforce of 17,000[SJ1] , we combine global scale and local expertise to engineer environments that are safe, compliant and optimised for sustained performance.

Direct service delivery

We translate your strategic goals into operational reality through a model built on direct ownership. Because every service is delivered by ISS teams, not subcontractors, we have complete control over how work is planned, executed and improved. This unified approach removes complexity, accelerates decision‑making and ensures that service delivery reflects your priorities at every level of your organisation.
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Consistent service quality

Our self-delivery model, combined with disciplined frameworks, ensures uniform excellence across all service lines. With one team responsible for outcomes, you gain a clear line of accountability and the certainty that every site is supported to the same high standard. 
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Cost leadership

Our integrated model improves financial control by consolidating suppliers and strengthening governance. With one accountable partner, you gain efficiencies enabled by standardised processes and workplace technology that reduces duplication and waste. 
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Integrated site teams

Every service we deliver is by dedicated ISS employees. This direct ownership removes subcontractor layers and margin‑on‑margin structures, ensuring teams that are deeply connected to your purpose, culture and operational realities. 

The strength of self-delivery

Because our teams are synchronised, they flex as your needs evolve – scaling for operational surges and supporting infrastructure demands without disruption. By linking services such as maintenance, hygiene, and catering, we coordinate care across your facilities to protect assets, extend infrastructure life, and drive long-term value.

This supports every person on site to be aligned to a shared objective, providing a resilient and highly responsive experience across your entire portfolio.
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How we deliver

Total service integration

We align hard and soft services into a single system where each discipline elevates the others. 

Science-led protocols supported by real-time digital auditing for verifiable, high-performance standards. 

Making life easier, more productive and enjoyable

Our people specialise in creating great places, so you can focus on your core business. Bringing together experts from across the service industry, we offer a range of bespoke services to help you empower your people and get the most out of your workplace.
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Cleaning

Our hygiene, deep cleaning and disinfection services are designed to meet your specific requirements, as well as government safety guidelines and regulations.
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Food

We design and deliver food experiences that fuel teams, nurture health and create a happier more productive workforce. 
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Technical

Keep your business running efficiently with maximal uptime, ensure compliance and secure the value of your assets with 24/7 technical assistance. 
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Workplace

We connect people, places and productivity through strategic workplace management and design that makes your workplace work better for you.
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One team. Visible control

Trusted by 40,000 customers worldwide, our self‑performed model provides the stability and certainty organisations need to operate effectively. With one team and one accountable point of control, your facilities remain resilient, compliant and fully optimised.
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Talk to us

Learn how integrated, self‑delivered FM can drive long‑term value for your organisation. Speak with our experts.
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