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Case Studies


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Explore our case studies

Discover workplace experience innovations, integrated service solutions and customer success stories across key sectors. These cases show how we support people, places and performance through intelligent service delivery.
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Case Study

Driving digital food safety in healthcare

ISS, collaborating with the Southern Adelaide Local Health Network (SALHN) and Northern Adelaide Local Health Network (NALHN) has boosted food safety standards at ISS-serviced SA Health sites with a customised version of the digital Safe Food Pro system.

- 1min read
Tim Li, Eastern Health, Regethermic food trolleys
Case Study

Regethermic food trolley roll-out at Eastern Health

Continuous innovation in a 25-year service partnership with Eastern HEalth paved the way for this successful Regethermic food trolley roll-out at Victoria's second-largest healthcare service.

- 1min read
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Case Study

A 25-year service partnership in Defence

Fourteen years into this established long-term contract, find out how ISS supports Defence operations at the headquarters of the Royal Netherlands Army, through day-to-day service delivery and response to emergencies.

- 1min read

Read our global case studies

See how ISS teams around the world work with our customers to elevate workplace experiences and deliver seamless, integrated services. Each case study looks at the way we work to we create smarter, safer and more sustainable places for people and businesses to thrive.
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Customer story

A five-star location with seven-star service

ISS is transforming services at Mikonkatu 7 in Helsinki. Owned by Ilmarinen, the renovated property will feature a vibrant restaurant hub for tenants and city visitors.

17.03.2026 - 5min read
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Customer story

A fossil-free construction project driving social and environmental sustainability

The Zero Emission project by a global automotive manufacturer, ISS Sweden and partners highlights how sustainable practices improve environmental impact and worker well-being.

- 4min read
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Customer story

A new foundation for data-driven facilities management operations

ISS has strengthened its strategic partnership with a leading European bank by implementing FMS@ISS, enabling a robust data strategy to support new contract objectives.

- 5min read
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Customer story

Building more sustainable workspace solutions

ISS supports a multinational banking customer with sustainable facilities management, reducing water usage, limiting waste, and cutting packaging consumption.

- 6min read
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Customer story

A critical partnership that keeps society going

For over a decade, ISS has supported Suomen Erillisverkot in Finland with reliable technical services, energy management and facility operations.

- 7min read
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Customer story

Driving strategic direction via Capital Investment Planning

ISS delivers complex capital projects across 30+ countries, deploying integrated asset replacement solutions for a global manufacturing client’s production facilities.

- 6min read
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Customer story

Healthcare support services work flexibly to tackle cost pressure

For 25 years, ISS has supported Bethesda Hospital in Basel with integrated facilities services, demonstrating the value of long-term partnerships in healthcare.

- 9min read
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Customer story

Helping clients achieve responsible water use throughout their operations

ISS partnered with a global manufacturing client to integrate ESG objectives into operations, strengthening sustainability initiatives at a major manufacturing site in Mexico.

- 4min read
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Customer story

Risk mitigation through supplier assurance

ISS strengthens supply chain risk management through strong governance, technology and its Supplier Assurance Programme, helping global clients focus on core business goals.

- 5min read
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Customer story

Saving time and money with Integrated Facility Services

ISS helped a multinational engineering company transform its facilities management approach, improving quality, safety and compliance while reducing operational costs.

- 8min read
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Customer story

Supporting Vattenfall’s sustainability strategy

ISS supports Vattenfall’s mission of fossil-free living by delivering sustainable facilities management services across more than 300 sites in Germany.

- 6min read
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Customer story

The Uetlihof - Office City of Superlatives

ISS supports facilities operations at Credit Suisse’s Uetlihof campus in Zurich, Switzerland’s largest office complex and a key technical centre for the bank.

- 7min read
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These case studies highlight the results made possible through disciplined service delivery and a self‑delivered workforce. Our specialists can offer further insight into the approaches that deliver these outcomes.
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