Security awareness has increased dramatically due to major incidents and media coverage of air and sea travel. Air travel in Australia has seen growth year on year, thanks to low cost airlines.
This increase in anxiety and passenger numbers means its important to offer a friendly yet efficient security service, minimising disruption, whilst putting passengers at ease.
As the largest provider of aviation and transport security in Australia, we understand that transport infrastructure businesses are looking for a security service which is unobtrusive, yet ensures compliance. Whilst we know that a visible security presence is a good deterrent, to complement this there are now additional processes and tools to ensure passenger safety. Utilising an expert in transport security can allow you to tap into the latest technology, reduce risk for your business, improve flexibility for incident response and increase efficiencies.
Our security solution will be tailored for your environment in accordance with legislation and your personal requirements. We recruit based on our values and train our Aviation Protection Officers and Port Security teams in customer service and compliance. They are supported on a regional and national basis by a team of transport and aviation experts, giving access to security guidance and advice on all matters pertaining to protective security.
Pioneering ideas and solutions are encouraged across all aspects of the ISS business. In fact entrepreneurship is one of our four core values. Capturing and realising innovation is everyone’s responsibility.
We can deliver leading innovative solutions leveraging off technology and service methodologies from around the world. We bring global transportation experts to Australia through exclusive arrangements, to ensure our customers are at the forefront of technology change.
Flexibility and Business Continuity
We have experienced experts on hand to ensure our service is set up in an appropriate manner, to ensure compliance and peace of mind. We use an audited quality system and proven procedures to provide clear instructions and ensure everyone knows how to do their job safely and productively.
We also provide effective management structures, to strike a balance between the delivery and the management of the service. This means we can give you the flexibility you need to adjust our service, with minimal disruption to your business.
The Human Touch
The ISS approach is to add a’ human touch’ to our service, through a friendly smile, being approachableand knowledgeable , flexible to make changes to suit customer needs and engaged to give great customer service.
We directly employ, which gives us accountability and thorough training procedures, with regular refresher courses. We rotate our teams through different areas to reduce fatigue, which is when mistakes are likely to occur. If incidents are raised, they are thoroughly investigated by the team of Supervisors and therefore corrective action can quickly be taken.
We understand that our teams are human and should be treated as such, resulting in a great service level for our customers and their passengers.