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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Our Sectors

Healthcare

Lydia Lay Dental Hospital
ISS delivers non-clinical services throughout Australia’s Healthcare sector, striving to enhance patient experience. Patients, clinicians and visitors experience ISS services through thousands of touchpoints, all of which we carefully plan and manage to create positive experiences.

The ISS team understand the connection between a positive patient experience and positive health outcomes. Team members are empowered and are personally accountable for the quality of the service they provide and are supported to excel. Contributing to patient care is our purpose, it’s what motivates our team to take pride in their work.

As experts in service delivery across more than 300 hospitals and healthcare facilities across the globe, ISS is focused on delivering the best patient care outcomes. We do this through working collaboratively with hospital stakeholders, using systems and processes to enhance efficiency while also focusing on quality, safety and complaince.

Our health experts share best practise and can benchmark health facilities internationally to provide the most efficient and effective service model. We focus on recruiting the right people and our hospital specific training means they understand the importance of the role they play in patient care. This means our staff will go the extra distance to enhance the patient experience.

The ISS service is built to provide peace of mind and ensure compliance for the facilities in which we operate. We understand healthcare performance standards and our systems are built to provide the relevant data for auditors and our clients to regularly monitor our compliance. We provide a cost efficient and patient focused service allowing health clients to focus on their core business of clinical care.

  • We employ staff who are engaged, customer focused and trained in industry, national and international standards of service to enhance the patient experience.
  • By outsourcing to ISS you can optimise cost-effectiveness and achieve efficiencies through our experience of service delivery and expertise in manpower planning.
  • You can be confident that, as a recognised global leader in service management, we learn from our experience in other health contracts and from other sectors around the globe to provide you with industry best practice solutions.
  • ISS employees and our contractors are trained in quality, safety and clinical standards to ensure our clients comply with and exceed all healthcare performance standards.
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Evidence

Key customers in the healthcare sector include:

 
  • Lyell McEwin Hospital
  • Royal Women's Hospital
  • Queen Elizabeth Hospital
  • St Georges Hospital
  • Eastern Health
  • Northern Health
  • Waratah Private Hospital
  • St Vincent's Private Hospital
  • St Andrew's Private Hospital
  • The Canberra Hospital
  • Royal Dental Hospital of Melbourne

ISS also provides services for healthcare customers in the UK, Singapore, Hong Kong, Thailand and across Europe.

 
 

Sales Contact

Contact Us

To find out more on the services available for the healthcare sector contact:

Maria Kucherhan
E: maria.kucherhan@au.issworld.com 

Download Brochure

224x100_ISS Helathcare Brochure 2018

Find out more on our solutions for the Health sector and what makes ISS different.

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