A new build at the time, the barracks accommodates over 3,000 employees with a ratio of approximately 80:20 civilian to military personnel. Spanning three areas, the office buildings are located in the Strip, where the Royal Netherlands Army and other Defence departments are based. The Field houses accommodation, sports and conference facilities, a restaurant and underground car parking. The Wedge is a lawn- and tree-filled corridor connecting the two sites.
25-year contract
Start date: 2010
Placemakers: 150
1 location
Services provided:
Cleaning (industrial/office)
Window cleaning
Green areas (indoor and outdoor)
Waste management (collection of various waste streams)
Reception
Security
Pest control
Paving
Sanitary facilities
Work clothing (including cleaning)
Personal protection equipment
Printing – internal (repro)
Printing – external
Office supplies
Internal and external removals
Courier service
Mail handling
Archive
Handyman
Service desk
Technical services
Emergency first responding services
Kitchen maintenance / deep cleaning
Intuitive service
From 2010, ISS has been contracted to the Defence estate, as part of the Komfort consortium, to deliver integrated soft services across the barracks. This service delivery model supports Defence operations during day-to-day activities, and in response to emergencies. The first 2,000 Defence employees had already moved into the barracks by the end of 2010.
Continuous development
Today, over 150 ISS Placemakers provide a diverse range of integrated services, including workplace services for 3,500 workstations across 80,000 square meters of office space. They also deliver hotel services for 200 accommodation rooms covering a total of 190,000 square meters.
Cleaning, catering, reception and security are among key service deliverables. For example, ISS provides over 1,500 meals a day to guests and employees, at the onsite restaurant. The restaurant is also proudly plastic-free, following an innovative sustainability drive in waste reduction.
As this long-term partnership progresses, we are proud to serve people and places in Defence and to support Defence capability each and every day.