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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
News
464x207_learning and development 2017_2

Dedicated Learning and Development Investment at ISS Creates an Engaged and Empowered Workforce

At ISS, we are a people business. As a valuable resource, we are committed to maximising the full potential of our workforce through practices that demonstrate effective employee recruitment, engagement and retention.
We have a strong culture of upskilling our hard working team of service professionals, enriching the working lives of our employees to ensure they are happy and engaged. We are committed to continuously providing opportunities in the area of Learning and Development (L&D) programs to our staff, to deliver on our Mission of: "Service performance, facilitating our customer's purpose through people empowerment".

2017 L&D Highlights

Throughout 2017, ISS continued to invest in our 12,000 Pacific employees through our key training and recruitment programs Below are a few highlights from last year:

 • Online Training: Through our online leaning management system, MyLearning, our staff completed over 36,198 courses taking 24,678 training hours. MyLearning is ISS’ bespoke online learning system that provides over 50 in-house training courses to our geographically dispersed workforce.

• Leadership Training: 158
ISS staff graduated from the Pacific Supervisory Mastery (PSM) Program in 2017. PSM is our unique supervisory development program, promoting growth in confidence and capability of participating supervisors, and will continue to be an important focus for ISS in 2018. Our clients will benefit from a stronger leadership presence, driving productivity up and cost inefficiencies down.
25 Key Account Managers also completed our Key Account Manager Certification program (KAMc) in 2017 and are now applying their new-found skills to provide opportunities and enhance service delivery to all their clients.

• Customer Service Training: Our in-house customer service training program, ‘Service With A Human Touch’ (SWAHT) was completed in a face-to-face forum by 1,180 employees. Aimed at maximising customer service opportunities, all staff members returned to their contracts armed with the skills to enhance the customer experience. ISS has just developed a MyLearning module for SWAHT that will ensure further reach to deliver this training across our whole operations.

• Traineeships: In 2017, 67 Traineeships were completed, bringing the active number of traineeships to date to 145.

• Global Management Trainee Program: We also supported our first participant in The Global Management Traineeship (GMT) program – Sarah Nash. This global program educates trainees on all the operational and support functions of the business, with the aim of them graduating the Site Manager or Key Account Manager roles at ISS. This forms part of our holistic approach to creating a pipeline of leaders to take our business into the future.

• Promotions: Last year, ISS reported an impressive 367 promotions throughout the business. Through more training and an emphasis on Personal Development Plans, we are equipping staff to take on promotions and advance their careers. We are committed to furthering our Talent Pipeline goals and have just announced our 2020 vision of ensuring we have 80% of all leadership roles filled by internal applicants and two successors established for each leadership position.

• New Hires:
With a record number of commercial successes we saw 4,300 new hires in our business in 2017. Through our online recruitment system, PageUp, ISS has been able to streamline the mobilisation and induction processes to enable efficiencies and reduce risk for our customers. We are thrilled that as part of our EPI agreement, we have filled 137 Indigenous vacancies and over 500 Job Active hires for disadvantaged Australians.

• Hiring for Attitude – Training for Success: Last year, ISS rolled out ‘Hiring With A Human Touch (HWAHT)’ which ensures all new team members are recruited in line with the attitudes and behaviours necessary to deliver services “with a human touch”

• Communications:
ISS won the 2017 Australian HR Award for ‘Best Use of Technology,’ for the development and implementation of the ‘MyISS’ self-service app. MyISS is being rolled out across the whole of the ISS Pacific organisation and is 70% complete. The platform allows staff to access pay information, apply for leave, view rosters, edit their personal details with ISS and access company news – all in real time on one easy-to-use app and mobile-friendly website.

These are just some of the People & Culture highlights we’ve achieved in 2017, which will be developed and further enhanced in 2018 and beyond. We also have clear goals to further enhance the diversity, engagement and careers of our workforce to cement our position as an employer of choice and as “the world’s greatest service organisation”.

ISS has some very distinct corporate values - in fact they are one of our key strengths. Our values guide our behaviour towards our employees, our customers and our business.
Learn more